Our water comes from underground sources that are reliant on being replenished over the usually wetter winter periods.

We continually monitor water resources and work closely with the Environment Agency, other water companies and large water users to ensure we can manage our resources effectively in periods of below-normal rainfall.

We also have a Drought Management Plan in place detailing the triggers for any actions we may need to take during extended dry periods, to manage both demand and supply of water to our customers.

As well as monitoring current levels, we also plan for the long term, making sure we can provide a high-quality, secure and reliable water supply, that is affordable and sustainable, for years to come. Find out more about our plans here.

We particularly ask customers to think about water efficiency during the summer periods, when they typically spend more time in the garden and enjoy outdoor leisure activities using water.

We encourage our customers to be as water efficient as possible by offering advice, free water-saving devices and the option of free water meters to be fitted, where possible.