We are committed to providing a high-quality, secure and reliable water supply to customers now and in the future.

We aim to achieve this in a way that is the most affordable and sustainable and takes into consideration increasing environmental pressures on our resources.

At least every five years we prepare a Water Resources Management Plan, which sets out in detail how we plan to achieve these outcomes over the next 25 years. In particular we need to ensure we are able to maintain a surplus of supply, known as headroom, over the expected demand for water.

In compiling the plan we have taken into account all the factors that will influence the balance of supply and demand for water. We assess these factors and allow for uncertainty to ensure that we maintain a surplus of supply over expected demand for water. We have also listened to our customers and consulted with various stakeholders, to ensure their views are taken into account.