Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.

Asset Policy 2016

Our environment policy

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.

This bereavement policy applies where an account is held in the name of a customer who has passed away, providing you with as much support as you need while updating or closing the account of a loved one.

As the provider of an essential public service, we are very aware of our responsibilities – to our customers, the communities we serve, the local environment and our people.

Our guideline that sets out for how a Retailer can apply for a leakage allowance on behalf of the non-household customer.

Guidance for Bathroom layout risks, provided courtesy of WRAS.

Advance notice of work requirements leaflet by WRAS.

Policy for the Supply of Water to Automatic Fire Sprinkler Systems.

Our policy on keeping water safe in premises.

Guidance for flexible hose connections to appliances, provided courtesy of WRAS.

Our policy on charging and the scale of charges payable within the year

This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.