Understand your bill
Learn how your bill is calculated and where your money goes
We're aware of an issue in Cambourne, Caxton, Eltisley and Croxton which is causing low pressure and no water for customers in these areas.
We're currently working on this and aim to restore normal pressure as quickly as possible.
We're sorry for any inconvenience caused and thank you for your patience.
Posted: 01/04/2026, 10:40.
A guide on what you can do if you are in water arrears.
A guide on what our water bills mean, how they are calculated, where your money goes and what you could do to bring down your bill.
We have published our new household customer charges scheme for 2026-27.