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We'd like to reassure customers that our contact centre is operating as normal today. With the global Microsoft outage affecting some services, emails and web contact forms are taking longer to get through to us.
Please continue to contact us by telephone, or you can send us a message on Facebook Messenger or through Instagram. Our teams are on hand to help you with any queries.
Posted: 13/11/2026, 8:22am
Our engineers are continuing to work to resolve the burst water main issue in the SG8 area.
A small number of customers remain affected by low water pressure or loss of supply.
Bottled water has been restocked and is available for affected customers to collect from 16:30PM today at Orwell Pavilion, Town Green Road.
We will provide further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Posted/Updated: 09/11/2026, 18:25
Every day we supply over half a million homes with clean, fresh water through a network of 6,000km of pipes. We believe it’s important our customers know how well we’re doing, so we’ll share how we’re performing with you regularly. Here's an update for Q1, from April to June 2026.
Chalks streams are incredibly unusual - yet 85% of all chalk streams are in England, and quarter of them right here in East Anglia. Here are five more facts you might not know about this local phenomena.
Water meters are often misunderstood, but they offer a simple and fair way to pay only for the water you use. From concerns about billing and accuracy to questions around privacy, we tackle some of the most common myths and explain how water meters can help customers take greater control of their water use, save water and support a more sustainable future.