Understand your bill
Learn how your bill is calculated and where your money goes
We’re aware of a burst main on Victoria Road, at the junction of Histon Road and Castle Street.
There is currently no impact on water supplies; however, traffic management is in place to allow our team to work on the repair.
There is a road closure at the junction of Victoria Road, Histon Road, and Castle Street, and a diversion is in place via Chesterton Road, Northampton Street and Madingley Road. We aim to have the roadworks lifted by close on Friday 20 February.
We’re sorry for any inconvenience this may cause. Thank you for your patience.
Posted: 17/02/26, 14:15
A guide on what our water bills mean, how they are calculated, where your money goes and what you could do to bring down your bill.
We have published our new household customer charges scheme for 2026-27.
Two companies have been prosecuted for the unauthorised use of standpipes and taking water illegally from a hydrant.