Over the next five years, from 2025 to 2030, we will be investing to secure the water future of our customers. 

Approved by Ofwat in December, £926 million will be spent across the Cambridge and South Staffs regions to protect water supplies, improve our customer service, enhance the environment and safeguard the resilience and health of our infrastructure.

Cambridge Water and South Staffs Water are part of South Staffordshire Plc and were merged in 2013. 

From 1 April, customers across England and Wales will notice an increase in their water bills. Our combined bill (including sewerage services provided by Anglian Water) will rise to £1.43 a day on average.

Whilst we recognise this is an increase, our customer bill increase remains amongst the lowest in the sector, and our clean water-only charge of 0.56p per day continues to be amongst the lowest in the country.

Our five-year business plan will lead to the creation of new jobs in our supply chain, with a focus on providing apprenticeship opportunities to welcome more young talent in the sector, as we deliver our investment programme.

Securing future water supplies in an area characterised by population and housing growth is a key focus for us, alongside protecting the region’s environment. Our plan enables us to secure resilient water supplies for customers for the long term. Investment has also been earmarked for protecting the environment, including restoring and enhancing Cambridge’s rare, precious chalk streams.

Our investment plan was carefully built with direct engagement with our customers and stakeholders, and we worked tirelessly to ensure that our decisions were informed by their views and will have positive impact for them.

The next five years will bring some truly exciting investment for customers, and we are excited to start putting our plans into action.

For those who need extra help paying their water bill, we have a range of options including our Assure tariff – a tariff that supports households on a low income by offering a discount on their charges for three years, and WaterSure - a national scheme designed to help families save money if they use a lot of water and receive certain income-related benefits.

On top of this, we offer help to customers who need extra support due to medical, learning or physical disabilities, or due to financial difficulties, through our Priority Services Register.