This document details our specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Condition R Compliance Code

Board Leadership, Transparency and Governance Code

Network Access Code October 2022

Our guideline that sets out for how a Retailer can apply for a leakage allowance on behalf of the non-household customer.

Appendix 11 NERA report on leakage reduction funding

RA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding

Information about meters, including how to read them

A breakdown of the water services we provide

Responsibility for water pipes

Our policy on charging and the scale of charges payable within the year

Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises

We aim to provide an excellent service for you, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right.

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.