Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.
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Keeping water safe in premises - WRAS policy
Asset Policy 2016
Asset Policy 2016
Download/ViewEnvironment Policy 2024
Environment Policy 2024
Download/ViewWater meter relocation policy
Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.
Download/ViewOur bereavement policy
This bereavement policy applies where an account is held in the name of a customer who has passed away, providing you with as much support as you need while updating or closing the account of a loved one.
Download/ViewEnvironmental policy
As the provider of an essential public service, we are very aware of our responsibilities – to our customers, the communities we serve, the local environment and our people.
Download/ViewAdvance notice of work requirements leaflet
Advance notice of work requirements leaflet by WRAS.
Download/ViewBathroom layout risks
Guidance for Bathroom layout risks, provided courtesy of WRAS.
Download/ViewAutomatic Fire Sprinkler Systems
Policy for the Supply of Water to Automatic Fire Sprinkler Systems.
Download/ViewKeeping water safe in premises
Our policy on keeping water safe in premises.
Download/ViewFlexible hose connections to appliances
Guidance for flexible hose connections to appliances, provided courtesy of WRAS.
Download/ViewCode of Practice for household customers 2023/24 - Water charges and bills
Our policy on charging and the scale of charges payable within the year
Download/ViewWater Supply (Water Fittings) Regulations 1999 - what they are and how they affect you
This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.
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