SSC16 Vulnerability strategy – Help when you need it
Our strategy for supporting vulnerable customers.
Download/ViewOur strategy for supporting vulnerable customers.
Download/ViewHow feedback on our business plan gained in our ‘Your water, your say’ session has been incorporated into our final business plan.
Download/ViewAssurance of our customer engagement conducted by an independent company – SIA partners.
Download/ViewDemographics report
Download/ViewAn analysis of our customer and stakeholder segments seen throughout our PR24 testing.
Download/ViewThematic Analysis report
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